Ruth Kustoff partners with you when you need an experienced resource to support a client or project.
Ruth Kustoff, Principal of Knowledge Advantage provides consulting services as a 3rd party contractor. She has consulted with several learning providers including PDI Ninth House, SweetRush and Interactive Services. She has also contracted as a consultant for Harvard Business Publishing, ESPN and Johnson & Johnson among others.
Ruth’s expertise and competencies bring insight and value to external projects. When contracted as an outsourced consultant, Ruth provides quality service and professionalism based on her key competencies around learning needs assessment, strategic planning, curriculum design and elearning development and delivery.
Led product development process review from presales, including point-of-sale, to internal customization requirements, to client delivery and implementation.
Completed evaluation of organizational structure including cross team analysis to define team and individual tasks and responsibilities; identified internal communication flow to move product through development to delivery within predetermined timeframe.
Designed and built organizational systems and processes to manage new product business flow. Created operating procedures for client engagement process and internal product touch points. Coordinated and developed avenues of communication between silo business units using rational, step-by-step discussions, and problem solving techniques. Initiated standardization and branding of product materials for sales team, and client distribution.